ProCIM

ProCIM is a Debt collection Customer interaction management Software which will enable collection agencies to grow their business by providing vital Information for collection process at your fingertips.

ProCIM can develop and adapt as your business needs change. You can define your own business rules and automate your operation to maximize profit and work flow.

Key advantages of ProCIM are

• Highly effective communications, coordination, and control
• Immediate access to documents in customizable libraries
• Powerful, comprehensive reporting
• Seamless compatibility with existing systems and documents

The ProCIM Collection Agent system enables an organization to professionally and efficiently organize its agents to utilize the information of the customers and derive maximum benefits from it, also provide reports based on the various interactions with the customer for future reference. The system is Client/server based and can be accessed from any secured terminal that is connected to the domain network, provided access is given for the windows domain user and the privileges are given in the application. The system also helps to monitor the agent’s performance and activities.

This system will allow the Administrator to manage the user accounts, maintain master lists, administer bank customers and derive reports as desired. All other users of the system can view the customer details, and update payments and call history. All of these transactions, which are marked critical, will be available in detail as Audit trail for future references. The audit trail can be viewed by the administrators only.

Best suited for credit and collection management, ProCIM offers all the tools necessary to increase your efficiency, effectiveness and profitability.