Services

Product and Service Philosophy

Our applications are developed locally by in-country experts, tested locally, sold locally and most importantly, supported locally. This means if you are located in UAE and buy one of our products, when you ring us, you will speak to one of our local technical support experts who understand both your product, the local legislation and other market issues that affect you. This is very important to us, as in this way, we can provide you with added value, as we understand exactly how you can make our software work for you in your specific market conditions.

We do have global products that are unaffected by local requirements and legislation, such as Telephony Solutions and CRM applications.

Similarly, we also have customers who have large international operations and need an Enterprise Communication System (VoIP) solution that works across geographical boundaries..

We don’t have a one size fits all approach. Whether you are a start up business needing your first telephony system or a large multinational who needs to scale up your infrastructure capabilities, we have the products and services to suit your needs, all backed up by knowledgeable and local support experts who can help you to make the most of your Protocol products, making everything run smoothly to allow you to concentrate on the rest of your business