Unified Communictions

Avaya Unified Communications and collaboration solutions simplify and streamline the proliferation of technologies that businesses deal with every day. We help eliminate phone tag and other inefficiencies to make organizations more productive and responsive.

Protocol Unified Communications solutions were designed to eliminate bottlenecks to information flow and impediments to real-time collaboration. By integrating voice, email, Fax, Video and data on a single network, we provide your staff with a simple user interface that allows them to:

• Reach people when you need them - enabling them to resolve issues in real time
• Remain accessible on one unified number for both VOICE and FAX
• Use presence information to choose how to communicate with their colleagues and set preferences for how others should communicate with them
• Pick up all their voice, fax and email messages, no matter where they are.
• Track down all their team members and determine their availability in real time
• Share files and applications, set up virtual meetings and connect seamlessly through Instant Messaging
• Improve contact centre collaboration and reporting to communicate more effectively with customers, suppliers and partners

By enabling people-centric, integrated and secure communications anytime, from anywhere, these solutions change the way people do business. They bring teams together and allow them to work more effectively. They enable access to the right people at the right time to make key decisions. They enhance the customer experience, improve employee productivity and help organizations avoid project delays and missed opportunities.

Technology partners for Unified Communication are..

Avaya Unified messaging

http://www.avaya.com/uk/solutions/portfolio--contact-centres

ProConnect CTI – Protocol CTI Application suite

DGVox – Call Recording

http://www.voxspectrum.com/products.html

For more details on faxcore plese visit www.faxcore.com

http://www.dialogic.com/solutions/uc/overview.htm

Microsoft Exchange Server

For more details visit.. http://www.microsoft.com/exchange/2010/en/my/default.aspx

Microsoft OCS Server

http://office.microsoft.com/en-us/communicationsserver/default.aspx